The small print, made big*

1. These terms apply to all services provided by VEONIO OÜ, Sepapaja tn 6, 15551 Tallinn, Estonia (registry code 16255914) (“VEONIO”, “we”) to its customers (“Client”, “you”).
2. Our services are offered exclusively to businesses, public bodies and other entrepreneurs acting in the course of their trade or profession, not to consumers.
3. Each engagement is defined in a proposal, statement of work or order confirmation (the “Proposal”). If the Proposal and these terms differ, the Proposal prevails. Your own terms and conditions do not apply unless we agree to them in writing.
4. These terms replace our former Terms of Service and Order & Delivery Terms. Contracts concluded before 24 September 2026 remain subject to the terms agreed at the time.

1. Our Proposals are non-binding until you accept them. Unless stated otherwise, a Proposal is valid for 30 days.
2. A contract is concluded when you accept the Proposal in writing (by signature, electronic signature or a clear confirmation by email) or when we start work at your request.
3. Verbal agreements are only binding once confirmed in writing. Email counts as writing.

1. We provide the services described in the Proposal with the care of a professional service provider and according to the state of the art at the time.
2. Unless the Proposal expressly promises a specific result, we owe the agreed services, not a particular business outcome (such as a certain number of leads, rankings or sales).
3. We may use qualified subcontractors. We remain responsible for their work.
4. Dates and timelines are binding only if they are expressly agreed as fixed dates. Where they depend on your input, they shift accordingly if that input arrives late.

1. You provide the information, content, access and feedback we need in good time and name a contact person who can make decisions.
2. You are responsible for the content you supply (texts, images, data, trademarks) and confirm that you have the necessary rights to it.
3. If your cooperation is delayed or missing, we are not responsible for resulting delays, and we may charge the additional effort this causes.

1. Either side can request changes. We will tell you how a change affects price and timeline before we implement it.
2. Changes become binding when both sides have agreed to them in writing. Until then, we continue on the basis of the existing scope.

1. Where we deliver work results (for example software, a website or an app), you check them within 10 business days of delivery and either confirm acceptance or report material defects in writing.
2. A result is deemed accepted if you do not report material defects within that period or if you start using it productively. Minor defects do not prevent acceptance; we fix them as part of our warranty.

1. Fees are set out in the Proposal. All prices are net and exclude VAT, which is added at the statutory rate where applicable. For business customers in other EU member states, the reverse-charge procedure applies.
2. Unless agreed otherwise, we invoice fixed-price projects in instalments (typically 50% on signing and 50% on acceptance) and monthly retainers in advance at the start of each month. Time-based work is invoiced monthly in arrears.
3. Invoices are due within 14 days of the invoice date without deduction. If you pay late, we may charge late-payment interest at the statutory rate and suspend further work after prior notice.
4. Third-party costs (for example software licences, hosting, domains, stock images or advertising budgets) are paid by you, either directly to the provider or reimbursed to us, unless the Proposal includes them.

1. Once you have paid in full, you receive the exclusive, unlimited and transferable right to use the work results created specifically for you, including the right to modify them. Source code for custom software is handed over on request.
2. We keep all rights to our pre-existing know-how, tools, libraries, templates and components that we use across projects. You receive a non-exclusive, perpetual right to use them as part of the delivered work.
3. Open-source components remain subject to their own licences. We tell you which licences apply on request.
4. Access credentials, accounts and data we set up for you belong to you and are handed over at the end of the engagement.

Both sides keep confidential all non-public information received from the other side in connection with the engagement and use it only for that purpose. This obligation continues for three years after the end of the engagement. It does not apply to information that is publicly known, was already known to the recipient, or must be disclosed by law.

Where we process personal data on your behalf (for example when hosting your website or operating your software), we conclude a data processing agreement under Art. 28 GDPR. How we process personal data on our own website is described in our privacy policy.

1. We remedy defects in our work results that you report within 90 days of acceptance free of charge, by repair or replacement at our choice. If remedying fails twice, you may reduce the fee for the defective part or, for material defects, withdraw from that part of the contract.
2. Defects caused by changes made by you or third parties, by unsuitable operating environments, or by third-party services outside our control are not covered.

1. We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, and where mandatory law provides otherwise.
2. In all other cases, our liability is limited to foreseeable damage typical for the contract, and in total to the fees paid under the affected Proposal in the 12 months before the damaging event. Liability for indirect damage, lost profit and loss of data that would have been avoided by regular backups on your side is excluded.

1. Fixed-scope projects end when the agreed services have been delivered and accepted.
2. Ongoing services (retainers, hosting, support) run for the term stated in the Proposal and can otherwise be terminated with one month’s notice to the end of a calendar month.
3. Either side may terminate for good cause without notice, in particular if the other side materially breaches the contract and does not remedy the breach within 14 days of written notice.
4. On termination, you pay for all services provided up to that date.

We may name you as a client and briefly describe the project in our references and on our website, unless you object in writing. We never publish confidential information.

The content of veonio.com is provided for general information and does not constitute individual advice. The Digital Readiness Scorecard and the application fit score give an automated, indicative assessment based on your answers; they are not an audit and do not replace an analysis of your specific situation.

1. The contract is governed by the laws of the Republic of Estonia, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
2. The place of jurisdiction for all disputes is Tallinn, Estonia (Harju County Court). We may also bring an action at your registered office.
3. Should any provision be invalid, the remaining provisions remain in force. The invalid provision is replaced by a valid one that comes as close as possible to its economic purpose.
4. These terms are written in English. Translations are provided for convenience only; the English version prevails.